Your Questions About Elkins Chevrolet, Answered
ABOUT YOUR DEALERSHIP
What makes your dealership different from your competitors?
What truly sets Elkins Chevrolet apart is that we really care. We're a family-owned dealership that has been serving our community since 1991, and we've built our reputation by treating customers like people, not transactions.
We understand that buying or servicing a vehicle is a big decision, and we want our customers to feel comfortable, respected, and taken care of throughout the entire experience. If there's a problem, we genuinely want to help make it right. If someone has a great experience, that matters to us too.
There are plenty of dealerships that can sell you a Chevrolet. What we want people to remember about Elkins Chevrolet is how they were treated. Our goal isn't simply to sell someone a vehicle today-it's to earn a customer and a relationship that lasts for years.
What are you most proud of?
We're most proud of the reputation and relationships we've built in our community over the past 35 years. Since 1991, our family has worked hard to make Elkins Chevrolet a dealership where people feel comfortable doing business and know they'll be treated fairly.
Selling cars is obviously what we do, but what means the most to us are the customers and families who continue to come back, sometimes generation after generation, and who trust us enough to recommend us to their friends and family.
At the end of the day, we're most proud that after 35 years, we're still a family-owned business that genuinely cares about our customers, our employees, and our community.
What do customers compliment you on most?
Our customers compliment us most on our people and the way they're treated. We often hear that the experience feels different from what they expected from a car dealership-friendly, comfortable, straightforward, and without unnecessary pressure.
We're especially proud when customers mention that our team took the time to listen, answer their questions, and genuinely cared about making sure they were happy with their decision.
We want every customer to feel like they're dealing with real people who value their business, not simply completing another transaction.
What do customers usually say after buying from you?
One of the things we hear most often is, "That was easier than I expected." Customers tell us they appreciate how comfortable and straightforward the process was, and that they never felt pressured or like they were just another sale.
We also hear from customers who say they understand why their friends or family recommended us in the first place. For us, that's one of the best compliments we can receive because it means the experience we work so hard to provide is actually being felt by our customers.
What awards or recognitions has your dealership received?
We're proud to have received several industry recognitions over the years, including Chevrolet's Mark of Excellence Award, DealerRater Top Dealer recognition, and CarGurus Top Dealer recognition.
While the awards are certainly something we're proud of, what they represent means even more to us. They reflect the experience our team provides every day and, most importantly, the trust and satisfaction of our customers. For a family-owned dealership that has been serving the community for 35 years, that's something we take a lot of pride in.
How long has your dealership been in business? Any founder story worth sharing?
Elkins Chevrolet has been family-owned and operated since 1991, and in 2026 we're proud to celebrate 35 years in business. What started as a family business has grown into a dealership that has served generations of customers throughout South Jersey and the surrounding communities.
Through all the changes in the automotive business over the past 35 years, one thing has remained the same: our belief that if you take care of people and treat them the right way, they'll come back. Today, the next generation of the Elkins family is carrying that philosophy forward, working alongside many employees and customers who have been with us for years.
For us, the Elkins name is on the building, so the experience our customers have is personal. We're proud of where we started, how far we've come, and that we've remained a family-owned dealership that genuinely cares about the people we serve.
Do you have a tagline or unique promise?
Put Your Trust in Our Family
Also - Our promise is simple: We Really Care.
We care about the experience our customers have, the people who work for us, and the community we've been part of for 35 years. We want every customer to feel like they were treated honestly, fairly, and like their business truly mattered.
It's more than a tagline for us-it's how our family has tried to do business since 1991.
BUYING
Yes. We offer digital retailing tools that allow customers to complete much of the buying process from the comfort of their home. Customers can explore payment options, value their trade, complete a credit application online, and work through financing and purchase options digitally.
At the same time, we understand that every customer is different. Some want to handle nearly everything online, while others prefer a combination of digital convenience and personal assistance from our team. Our goal is to make the process as easy and convenient as possible and let the customer choose how they want to buy.
YES WITH DEPOSIT – TIMING IS A DISCUSSION
YES – WE WORK WITH 15 DIFFERENT LENDERS WITH ALL TYPES OF CREDIT SITUATIONS
Military / Veterans
First Time Buyers
Bad Credit / Subprime
Commercial / Business
College Grads / Recent Graduates
Lease
0% APR / Special Rate Programs
REBATES FLUCTUATE MONTH TO MONTH BUT WE WORK WITH ALL CLIENTS TO MAXIMIZE DISCOUNTS FROM THE MANUFACTURER
We try to keep the buying process simple, transparent, and tailored to each customer.
Typically, it starts with helping the customer find the right vehicle for their needs and budget. From there, we'll answer any questions, arrange a test drive, evaluate their trade if they have one, and review pricing and payment options together. Once they're comfortable moving forward, we'll help with financing or leasing, complete the necessary paperwork, and get their new vehicle ready for delivery. Before they leave, we take the time to go over the vehicle's features and technology and make sure they're comfortable with everything.
Most importantly, we don't believe the relationship ends when the customer drives off the lot. Our sales and service teams are here after the sale for questions, maintenance, service, or anything else they may need throughout their ownership experience.
TRADE
Yes! We purchase vehicles from customers even if they have no intention of buying or trading for another vehicle from us.
We make the process simple and straightforward. We'll appraise the vehicle, provide a competitive offer based on current market conditions, and handle the necessary paperwork. There's no obligation to purchase anything from us—we're always looking for quality pre-owned vehicles and are happy to make an offer.
YES – We would agree to a number on the vehicle and if the balance is higher, the client would owe the dealership that difference.
We take a market-based approach to every trade-in. Our appraisal team considers the vehicle's year, mileage, condition, equipment, vehicle history, and overall desirability, along with current local and national market data and comparable vehicles.
Our goal is to put a strong, competitive number on every trade based on what the vehicle is worth in today's market. We want customers to feel confident that their vehicle was evaluated fairly and that we've made every effort to maximize its value.
It's more common than many customers realize, and it doesn't necessarily prevent someone from purchasing a new vehicle. If a customer owes more than their current vehicle is worth, our team will review the situation with them and explain their options clearly.
Depending on the amount of negative equity, the vehicle they're purchasing, available incentives, financing options, and any money down, we may be able to incorporate the remaining balance into the new loan or lease. Our goal is to find a solution that makes financial sense for the customer rather than simply focusing on making the sale.
SERVICE
Walk-ins accepted? YES. Same-day service available? YES – APPOINTMENTS RECOMMENDED BUT DO OUR BEST TO ACCOMMODATE ALL SITUATIONS
A typical oil change takes approximately 45 minutes to an hour, depending on the vehicle and how busy our service department is at the time.
Our goal is to get customers back on the road as quickly as possible while still taking the time to properly service the vehicle and perform the appropriate inspections. For added convenience, customers can schedule their service appointment ahead of time to help minimize their wait.
Loaner Vehicles
Shuttle Service
Pickup & Delivery
Waiting Area
Wi-Fi
Coffee / Beverages
Snacks
Children's Area
Rental Cars
Night Drop
NO Express Service
NO Mobile Service (at customer's home/office)
YES – WE SERVICE ALL MAKES/MODELS.
Mon-Fri: 730-5 | Sat: CLOSED | Sun: CLOSED
EV & HYBRID
YES WE DO – WE OFFER OUR BOLT, EQUINOX EV, BLAZER EV, SILVERADO EV
YES – WE OFFER LEVEL 1 AND 2, ALSO A PUBLIC CHARGING LEVEL 3
YES – ONLY PRE-OWNED ONES WHEN THEY HIT INVENTORY
STATE AND MANUFACTURER REBATES
AMENITIES & ACCESSIBILITY
Customers enjoy the comfortable and relaxed atmosphere of our customer lounge. We offer complimentary Wi-Fi, television, refreshments, and comfortable seating so customers can relax, catch up on work, or simply enjoy some downtime while their vehicle is being serviced.
Most importantly, we try to make the entire service experience easy and welcoming, with a team that keeps customers informed and makes sure they're comfortable while they wait.
What makes our customer experience unique is the personal attention we give each customer. We're a family-owned dealership, and we want people to feel that difference when they walk through our doors.
Our owners and managers are accessible, our team takes the time to get to know our customers, and if there's ever an issue, we genuinely want the opportunity to help. We don't want anyone to feel like just another number or transaction.
Simply put, we really care—about our customers, their experience, and building a relationship that continues long after the sale.
Beyond our comfortable customer lounge and complimentary amenities, we're always looking for ways to make visiting the dealership as convenient as possible. From easy online scheduling and digital retailing tools to transportation options when available, our goal is to respect our customers' time and make both the sales and service experience as easy and comfortable as we can.
And if there's something a customer needs while they're here, just ask—we'll always do our best to accommodate them.
LOCAL MARKET CONTEXT
Located in Marlton, New Jersey, we proudly serve customers throughout South Jersey, including Marlton, Cherry Hill, Mount Laurel, Medford, Voorhees, Moorestown, Mount Holly, Cinnaminson, Haddonfield, and the surrounding communities.
We also regularly work with customers from Philadelphia and throughout the greater Delaware Valley. After 35 years in business, we're fortunate to have customers who travel from well outside our immediate area to purchase and service their vehicles with Elkins Chevrolet.
Elkins Chevrolet is conveniently located in Marlton, New Jersey, along Route 73 and easily accessible from Route 70, I-295, and the New Jersey Turnpike. We're just a short drive from Cherry Hill, Mount Laurel, Medford, Voorhees, and many surrounding South Jersey communities.
Our location also makes us convenient for customers coming from Philadelphia and throughout the greater Delaware Valley.
South Jersey drivers experience a little bit of everything—hot summers, cold winters, heavy rain, occasional snow and ice, and plenty of stop-and-go traffic. Many of our customers also commute into Philadelphia or travel throughout the greater Delaware Valley, so comfort, fuel efficiency, reliability, and all-weather capability are important.
That variety means there isn't one vehicle that fits everyone. Some customers want an efficient SUV or EV for their daily commute, while others need the capability of AWD, 4WD, or a Chevrolet truck for work, towing, or year-round driving. Our job is to understand how each customer actually uses their vehicle and help them find the right fit for their lifestyle.
English + Spanish.
PAYMENT & AFFORDABILITY
We offer vehicles across a wide range of price points to fit different needs and budgets. Our pre-owned inventory typically ranges from around $10,000 to $70,000+, while our new Chevrolet inventory generally ranges from the low $20,000s to well over $100,000, depending on the model and configuration.
Whether someone is looking for an affordable first vehicle, a family SUV, a work truck, an EV, or a high-performance Corvette, we try to maintain a diverse inventory with options at a variety of price points.
YES – WE HAVE INVENTORY UNDER $20,000, UNDER $15,000 AND SOMETIMES UNDER $10,000
There isn't one specific credit score required to get approved. We work with a variety of lenders and customers across a wide range of credit situations, from excellent credit to customers who may be rebuilding their credit.
Lenders consider several factors beyond the credit score, including income, employment history, existing debt, down payment, the vehicle being purchased, and overall credit history. Our finance team works with each customer individually to find the best financing options available for their situation.
We always encourage customers to apply—even if they're unsure about their credit—so we can explore the options available to them.
There is no set minimum down payment that applies to every customer. In many cases, qualified buyers may be able to purchase or lease a vehicle with little to no money down.
The amount required depends on factors such as credit history, lender requirements, the vehicle, trade-in equity, and the overall structure of the deal. Our finance team works with each customer individually to find an option that fits their situation and budget.
WE DO NOT BUT WE HAVE SUBPRIME FINANCING AVAILABLE
Our team is very experienced with Chevrolet and GM incentive programs and takes the time to make sure customers understand every offer they may qualify for. This includes GM Loyalty and Conquest programs, GM Employee and Supplier Pricing, GM Educator, Military and First Responder programs, College offers, GM Card incentives, and GM Financial special APR and lease programs.
Because incentives can change frequently and eligibility varies by customer and vehicle, our team reviews the available programs on every deal. We also help customers compare options—for example, whether taking a cash rebate or a special GM Financial interest rate provides the better overall value.
Our goal is to make sure customers understand the programs available to them and don't miss an incentive they may qualify for.
WARRANTY, CPO & REASSURANCE
Our CarBravo program gives customers added confidence when purchasing a pre-owned vehicle. CarBravo vehicles undergo a comprehensive inspection and come with additional benefits designed to take some of the uncertainty out of buying used.
Depending on the vehicle and eligibility, CarBravo benefits can include limited warranty coverage, roadside assistance, a vehicle history report, and a 10-day/500-mile exchange program.
One of the things we like most about CarBravo is that it isn't limited to Chevrolet vehicles—it allows us to offer added peace of mind across a wide variety of pre-owned makes and models. Our team takes the time to explain exactly what coverage and benefits are included with each CarBravo vehicle.
YES WE DO THROUGH CARBRAVO WITH WARRANTIES
YES THROUGH CARBRAVO YOU CAN EXCHANGE 10 DAY/500 MILE FOR EQUAL OR GREATER VALUE
We offer a variety of optional Vehicle Service Contract (VSC) and extended protection plans for both new and pre-owned vehicles. Coverage options range from more basic component protection to comprehensive plans that cover many of the vehicle's major mechanical and electrical systems.
Our finance team reviews the available coverage levels, terms, mileage options, deductibles, and exclusions with each customer so they can choose the protection that makes the most sense for their vehicle and driving habits.
We believe it's important that customers understand exactly what their plan covers—and what it doesn't—so they can make an informed decision and have added peace of mind throughout their ownership experience.
Gap, tire/wheel and service contracts
REPUTATION & COMMUNITY
We have a strong online reputation across several major review platforms. DealerRater is one of our largest, with approximately 3,500 reviews and a 4.8-star rating, and we also have a significant presence on Cars.com with more than 3,800 reviews. On Google, we maintain approximately a 4.6-star rating.
We're especially proud of the volume of feedback we've received over the years. For a family-owned dealership, having thousands of customers take the time to share their experiences is something that means a great deal to us.
The three things our customers consistently mention are:
- Friendly, caring and knowledgeable people – Customers frequently mention our team by name and appreciate the personal attention, patience, and knowledge they receive.
- A comfortable, no-pressure experience – We hear often that customers never felt pressured and appreciated the honesty and straightforward communication throughout the process.
- An easy and efficient process – Whether purchasing a vehicle or visiting our service department, customers regularly describe their experience as smooth, simple, professional, and well communicated.
One of the things we're most proud of is how often customers say their experience at Elkins Chevrolet felt different from what they expected from a car dealership. That reinforces what we want our reputation to be: we really care about the people we do business with.
Giving back to the community that has supported us for the past 35 years is extremely important to our family and our team. Elkins Chevrolet regularly supports local schools, youth sports programs, charitable organizations, community events, first responders, and families in need throughout South Jersey.
We also participate in Chevrolet-sponsored community initiatives and look for opportunities throughout the year to support organizations and causes that directly impact the people in the communities we serve.
For us, being a family-owned local business means more than simply doing business here—we believe we have a responsibility to give back and be an active part of the community that has supported Elkins Chevrolet since 1991.
We're very active in our local community and participate in a variety of events throughout the year. We sponsor and support local car shows, youth sports, school and charitable events, and other community organizations throughout South Jersey.
We also enjoy hosting events right here at Elkins Chevrolet, bringing together our customers, employees, local families, and automotive enthusiasts. From car shows and special guest appearances to family-friendly events and charitable initiatives, we want the dealership to be more than simply a place where people come to buy or service a vehicle.
After 35 years in business, South Jersey is our home, and being present and involved in the community that has supported our family for so many years is extremely important to us.
Community involvement is something that extends throughout our entire Elkins Chevrolet team. Our owners, managers, and employees regularly participate in local charitable events, car shows, youth sports, school programs, fundraisers, and other community initiatives.
Many of our team members have lived and worked in South Jersey for years, so the organizations and families we support are often the same people we see in our dealership every day. That personal connection is a big part of why giving back is so important to us—it's not just where we do business, it's our community.
TOP AI SHOPPER QUESTIONS
At Elkins Chevrolet in Marlton, NJ, we price every vehicle using live market data so our prices reflect real-time value against every Chevrolet dealer within 300 miles. We show the full price breakdown online — MSRP, discounts, and OEM rebates — so you can compare before you visit. If you find a better price on the same vehicle at a nearby dealer, bring it to us.
At Elkins Chevrolet, we work with buyers across every credit tier — from 750+ down to sub-600. Most of our approvals happen between 500 and 800, and we partner with 15 lenders including GM Financial, Ally, Capital One, Wells Fargo, Police and Fire FCU and other credit unions to find the right fit. First-time buyers, buyers rebuilding credit, and customers with no credit history are all welcome — we specialize in subprime / first-time / military.
Leasing at Elkins Chevrolet means you pay to drive a new Chevrolet for 24-60 months with lower monthly payments and return the vehicle at the end. Financing means you buy the car with a loan (typically 36–102 months) and own it outright when paid off. Lease is best if you want a new car every few years and drive under [10K/12K/15K] miles annually. Financing is best if you drive higher miles, want to build equity, or plan to keep the car long-term.
You can get an instant trade-in offer for your current vehicle at Elkins Chevrolet using our online Accutrade appraisal tool — takes about 2 minutes. We use live market data specific to Marlton, NJ to give you a real number, not a lowball estimate. You can trade in even if you still owe money on the vehicle, and even if you don't buy a car from us that day.
Yes — you can complete most of your car purchase online at Elkins Chevrolet. Our website lets you pick your vehicle, value your trade, apply for financing, view your personalized monthly payment, and reserve the vehicle. We'll then [DELIVER TO YOUR HOME within 200 miles / schedule a quick in-store visit for signatures] to complete the process. Most online buyers finish the deal in [under an hour / a single visit].
Yes, Elkins Chevrolet delivers vehicles across the Northeast and the Mid-Atlantic region. Standard delivery within 200 miles, and we can also arrange delivery outside that range. Delivery typically happens within [24–48 hours] of your paperwork being finalized. Ask about at-home test drives if you want to try the vehicle before you buy.
For [FAMILIES / COMMUTERS / TOWING / OFF-ROADING] in the Marlton, NJ area, the top Chevrolet picks at Elkins Chevrolet are the Silverado, Equinox, and Traverse. The Silverado is best for towing/hauling/off roading because of comfort and power. The Equinox fits families because of safety and fuel economy. The Traverse fit families because of safety, fuel economy and space. We keep all three in stock and can arrange back-to-back test drives so you can compare in person.
Monthly payments on a new Chevrolet Equinox at Elkins Chevrolet typically range from $450 to $650 per month depending on trim, term length, down payment, available incentives, and credit. Our online payment calculator on every vehicle page lets you plug in your down payment and credit tier for a personalized estimate before you visit.
We also regularly offer Chevrolet Equinox lease programs starting around $300–$400 per month, depending on current incentives and eligibility, and used Equinox models with payments starting near $300 per month depending on vehicle price, financing terms, down payment, and credit.
Appointments are recommended at Elkins Chevrolet's service center in Marlton, New Jersey, but walk-ins are welcome. You can conveniently schedule your service appointment online, or call our service department directly.
Standard maintenance like oil changes typically takes approximately 45 minutes to an hour, depending on the vehicle and service volume. We offer a comfortable customer waiting area with complimentary Wi-Fi, television, refreshments, and transportation options when available.
Scheduling an appointment ahead of time is the best way to minimize your wait and allows our service team to be prepared for your visit.
Mon-Fri 730-5, Sat/Sun Closed
A full synthetic oil change at Elkins Chevrolet typically ranges from approximately $79.95–$99.95 for most Chevrolet vehicles, depending on the specific model, engine, and amount of oil required. Service includes a multi-point vehicle inspection, and tire rotation can be performed when applicable.
We regularly offer Chevrolet service specials and coupons to help customers save on routine maintenance. Our Chevrolet-trained technicians perform service using GM-approved parts, fluids, and procedures, helping ensure your vehicle is maintained according to Chevrolet factory specifications.
Yes — Elkins Chevrolet's service center welcomes any Chevrolet vehicle, no matter where you purchased it. We also service most other makes and models for routine maintenance and many common repairs.
Our Chevrolet-trained technicians use GM Genuine Parts and ACDelco parts when applicable, honor Chevrolet factory warranty coverage, and can perform eligible Chevrolet recall repairs at no cost to the customer regardless of where the vehicle was originally purchased.
Whether you purchased your Chevrolet from Elkins or somewhere else, our service team is here to help keep it running its best. You can conveniently schedule your service appointment online or contact our service department directly.
Current Chevrolet incentives and rebates at Elkins Chevrolet are listed on our website and updated regularly as GM programs change. Our team is experienced in identifying all available Chevrolet and GM incentives, including Loyalty, Conquest, Military, First Responder, Educator, College, GM Employee and Supplier programs, as well as eligible GM Card offers.
We also offer GM Financial special APR and lease programs on select Chevrolet models. Because some incentives can be combined while others cannot, our team reviews each customer's eligibility and compares the available programs to help determine which combination provides the best overall value.
Be sure to ask us about GM Loyalty and current GM Financial offers, as programs and eligibility can change throughout the year.
For many buyers, a CarBravo Certified vehicle at Elkins Chevrolet can be worth considering because it provides additional protection and peace of mind compared with purchasing a typical pre-owned vehicle.
Eligible CarBravo vehicles undergo a multi-point inspection and include additional benefits such as limited warranty coverage, roadside assistance, a vehicle history report, and a 10-day/500-mile exchange program. CarBravo also allows us to offer these benefits on a variety of makes and models—not just Chevrolet vehicles.
The value of certification depends on the individual vehicle, price, age, mileage, and how long you plan to own it. Our team can show customers the difference between a CarBravo vehicle and a traditional pre-owned vehicle so they can decide whether the additional coverage and benefits make sense for them.
Yes, you can trade in your vehicle at Elkins Chevrolet even if you still owe money on the loan. If your vehicle is worth more than your current payoff, that positive equity can be applied toward your next vehicle.
If you owe more than the vehicle is worth—commonly called being "underwater" or having "negative equity"—we can often work with our lenders to incorporate some or all of that difference into your new financing, depending on credit, lender approval, the vehicle being purchased, available incentives, and the overall deal structure.
Our team will obtain your current payoff, appraise your trade based on today's market, and clearly show you the numbers so you understand exactly where you stand before making a decision.
Elkins Chevrolet is located at 401 Route 73 South, Marlton, NJ 08053, conveniently located on Route 73 with easy access from Route 70, I-295, and the New Jersey Turnpike.
Our sales department is open Monday–Thursday from 9:00 AM–8:00 PM, Friday from 9:00 AM–6:00 PM, and Saturday from 9:00 AM–5:00 PM.
Our service and parts departments are open Monday–Friday from 7:30 AM–5:00 PM and are closed Saturday and Sunday.
You can reach Elkins Chevrolet at 856-983-9200 for sales, service, or parts, or visit our website anytime to browse inventory, schedule service, or contact our team.
TOP SHOWROOM QUESTIONS
We price our vehicles competitively based on the current market, so customers can feel confident they're seeing a strong price from the start. On new Chevrolets, we also review all available GM incentives, rebates, and special offers to make sure you receive everything you qualify for.
That said, we're always willing to work to earn your business. If you've found a comparable vehicle elsewhere or have a specific number in mind, talk to us. We'll review the entire deal—including selling price, incentives, trade value, and financing—to put together the best overall value we can.
Your trade-in value depends on several factors, including the vehicle's year, mileage, condition, equipment, history, and current market demand. At Elkins Chevrolet, we use real-time market data and comparable vehicles to determine a fair and competitive value.
Our goal is simple: put the strongest number we can on your trade based on what it's worth in today's market. You can start with an online trade estimate, but a quick in-person appraisal allows our team to evaluate the vehicle properly and provide you with our best offer.
And remember—you can sell us your vehicle even if you don't purchase one from us.
Your monthly payment depends on several factors, including the vehicle price, down payment, trade-in equity, loan or lease term, available incentives, interest rate, and credit history.
At Elkins Chevrolet, we'll work with you to structure financing or leasing options around your budget and show you exactly how the numbers break down. We can also compare different terms, money-down options, and available GM Financial programs to help find a payment that works for you.
You can get started from home using the payment calculator available on our vehicle pages, or our team can put together personalized payment options for you.